Terms of Service

These terms govern your use of Collectly. By creating an account or connecting a mailbox you agree to them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

Collectly reads your invoices and the email conversations attached to them, assesses each unpaid invoice, and prepares follow-up emails. By default nothing is sent without a person reviewing and approving it. You may opt into sending routine low-risk reminders automatically; safety rules that stop Collectly chasing paid, disputed or contested invoices apply in every mode and cannot be turned off.

The assistant drafts text; it does not verify the underlying facts of your invoices. You are responsible for the accuracy of amounts, dates and terms, for complying with the debt-collection, consumer-protection and electronic communication laws that apply to you, and for the content of anything sent from your account.

Collectly is software, not a debt collection agency, law firm, or accountant. Nothing it produces — risk assessments, recommendations, drafted messages — is legal, financial, or professional advice. It is deliberately built not to threaten legal action or escalate on its own, but the judgement about how to pursue a debt remains yours.

You agree not to use Collectly to:

• send unsolicited bulk email, or contact people with whom you have no genuine billing relationship;
• harass, threaten, or mislead anyone;
• pursue debts you do not have the right to collect;
• misrepresent who is sending a message;
• attempt to access another organisation's data, probe the service for vulnerabilities without permission, or interfere with its operation.

Accounts used this way may be suspended without notice.

Connecting Gmail, Stripe, QuickBooks or Xero is optional, and each remains governed by its own provider’s terms. You can disconnect any of them at any time. Collectly reads from your accounting systems and never writes back to them.

The service is provided as-is. We do not guarantee uninterrupted availability, and scheduled jobs may be delayed. Collectly is a tool that assists with collections; it is not a guarantee that any invoice will be paid.

Paid plans are billed in advance through Stripe. You can cancel at any time and retain access until the end of the current period. We do not refund partial periods unless required by law.

To the fullest extent permitted by law, Collectly is not liable for indirect or consequential losses, including lost revenue, lost customers, or damage to a business relationship arising from a message you approved and sent. Our total liability is limited to the fees you paid in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited.

You may stop using the service and delete your account at any time. We may suspend or end access for a material breach of these terms. On termination your data is deleted as described in the Privacy Policy.

We may update these terms. Material changes will be communicated to account holders before they take effect, and the date at the top of this page will change.

nikowaliaweimer@gmail.com