Terms of Service

These terms govern your use of Collectly AI. By creating an account or connecting a mailbox you agree to them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

Collectly AI reads your invoices and the email conversations attached to them, assesses each unpaid invoice, and prepares follow-up emails. By default nothing is sent without a person reviewing and approving it. You may opt into sending routine low-risk reminders automatically; safety rules that stop Collectly AI chasing paid, disputed or contested invoices apply in every mode and cannot be turned off.

The correspondence Collectly AI reads belongs to your customers, who have no account here and were never shown our policies. For that data you are the controller and Collectly AI is your processor: we handle it on your instructions, for the purpose of chasing your invoices, and for nothing else. What that means in practice — which sub-processors are involved, how long things are kept, and what deletion does and does not reach — is set out in the Privacy Policy.

You confirm you have a lawful basis for putting that correspondence and those contact details into Collectly AI, and for sending the follow-ups you approve. If one of your customers asks what you hold about them, ask us and we will produce it in a form you can forward.

The assistant drafts text; it does not verify the underlying facts of your invoices. You are responsible for the accuracy of amounts, dates and terms, for complying with the debt-collection, consumer-protection and electronic communication laws that apply to you, and for the content of anything sent from your account.

Collectly AI is software, not a debt collection agency, law firm, or accountant. Nothing it produces — risk assessments, recommendations, drafted messages — is legal, financial, or professional advice. It is deliberately built not to threaten legal action or escalate on its own, but the judgement about how to pursue a debt remains yours.

You agree not to use Collectly AI to:

• send unsolicited bulk email, or contact people with whom you have no genuine billing relationship;
• harass, threaten, or mislead anyone;
• pursue debts you do not have the right to collect;
• misrepresent who is sending a message;
• attempt to access another organisation's data, probe the service for vulnerabilities without permission, or interfere with its operation.

The follow-ups Collectly AI drafts carry no unsubscribe link. They are messages from you to a customer about a specific transaction that customer entered into, sent from your own mailbox, and an unsubscribe footer on one would misdescribe what it is. That puts the obligation on you: if a recipient asks you to stop emailing them about a debt, stop, and mark that customer “do not contact” in Collectly AI so the scheduler never writes to them again.

Accounts used this way may be suspended without notice.

Connecting Gmail, QuickBooks or Xero is optional, and each remains governed by its own provider’s terms. You can disconnect any of them at any time. Collectly AI reads from your accounting systems and never writes back to them.

The service is provided as-is. We do not guarantee uninterrupted availability, and scheduled jobs may be delayed. Collectly AI is a tool that assists with collections; it is not a guarantee that any invoice will be paid.

Paid plans are billed in advance through Stripe. You can cancel at any time and retain access until the end of the current period. Collectly AI has no public free trial: a plan is charged when you start it. If we gave you a trial code, the plan you choose is free for 14 days: you enter your card when you start it, and the card is charged on day 15 unless you cancel before then. Each workspace can have one trial, and only if it has never had a Collectly AI plan, and each person can use a trial code once.

If you cancel within 14 days of your first payment, we refund that payment in full on request, without asking why. If you started with a trial code, your first payment is the one taken on day 15. After that first period we do not refund partial periods unless required by law.

To the fullest extent permitted by law, Collectly AI is not liable for indirect or consequential losses, including lost revenue, lost customers, or damage to a business relationship arising from a message you approved and sent. Our total liability is limited to the fees you paid in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited.

You may stop using the service at any time, and you may delete your account, or the whole workspace if you own it, from Settings → Danger zone. You can also email the address below and we will do it by hand. We may suspend or end access for a material breach of these terms. On termination your data is deleted as described in the Privacy Policy.

We may update these terms. Material changes will be communicated to account holders before they take effect, and the date at the top of this page will change.

nikowaliaweimer@gmail.com